For user-centric organizations, first impressions matter a lot. When a customer interacts with a business, within the first few seconds they get an impression. The front office plays a crucial role in shaping and maintaining lasting impressions. Through robust front office operations, businesses can highly influence user’s purchasing decisions and transform user experience.
For that reason, businesses are looking to set up a well-managed front office that steadily delivers positive and effective interaction and gives an edge over the competitors. With an enterprise-grade RPA solution like Blue Prism, businesses can optimize crucial elements and embrace rapid front office automation. Blue Prism’s digital workers can streamline front office tasks, bridge the gap between customers and organizations, and improve efficiency.
Role of Skilled Blue Prism Developers in Front Office Automation
Businesses should understand that Blue Prism digital workers don’t just replicate human actions; they link systems. When an organization has front office operations spanning multiple applications or involving other departments, simply employing digital workers alone is not enough. Customizing and scaling digital workers is essential to modernize front office operations and user experience. This is where businesses need the expertise of skilled Blue Prism developers.
These developers help businesses overcome some of the complex front office challenges through automation, like:
- Varying customer expectations
- Intensified data management policies
- Handling communications across several channels
- Workload surges
- Frictions in user relationships when integrating new systems and tools
Combined with proper training and business process optimization, Blue Prism developers can institute effective front office automation. Also, they ensure that the digital workers efficiently deliver positive user experiences for businesses, every time.
Steps Taken by Blue Prism Developers to Ensure Seamless Front Office Automation
Before automating the organization’s front office operations, Blue Prism developers ensure the minimum requirements are in place. For integrating digital workers with front office applications and processes, the developers perform thorough planning and forethought to yield the highest potential ROI. Some of the key steps are:
- Set up Good Processes
At first, Blue Prism developers check whether businesses run and maintain reliable front office processes in place before deploying digital workers. Automating a poorly designed process will make it complex to scale automation initiatives. The developers use process mining tools to understand the front office process in its current form. This helps them to identify inefficiencies or bottlenecks and optimize those processes before automating.
- Identify the Highest-value Processes
Another key area where process mining helps Blue Prism developers is the identification of the highest-value front office processes. Process mining reads unstructured data to provide an illustration of current processes, giving both stakeholders and Blue Prism developers insight into efficiencies and opportunities. It also observes routine processes and helps developers prioritize the processes that need to be automated at first. This approach will maximize the returns and experience better front office automation outcomes.
- Check for System Gaps
It is the responsibility of an RPA Blue Prism developer to check for integration and compatibility gaps in the organization’s front office systems. When inaccuracies are found, the developers use Blue Prism’s out-of-the-box integrations and third-party APIs to ensure that front office systems can run digital workers. Linking and orchestrating multiple front office systems lays a stable foundation for automation.
- Prepare Teams
Blue Prism developers also undertake the task of upskilling internal front office personnel during digital workers integration and clearly explain what’s expected of them. They affirm the job safety of internal staff and lay out a plan describing the roles and responsibilities for integrating and handling digital workers. The developers also determine who will have user management of the control room and where digital workers’ efforts will be focused.
To make sure front office automation is structured, consistent, and compliant, the Blue Prism developers form a Center of Excellence (CoE) within organizations. This approach simplifies the process of discussing with stakeholders and executives about what they can expect from the digital front office workforce, including the ROI and tactics to improve business efficiency.
- Launching Digital Workers
Once developers optimize front office processes for automation, they can deploy digital workers within the infrastructure. After deployment, Blue Prism developers observe how digital workers handle tasks within a workflow and ensure they’re following the appropriate procedures and maintaining security and governance.
Developers can continually monitor and maintain the digital workers and always be looking for better growth opportunities. The Blue Prism experts effectively document the processes to ensure digital workers are trained properly. When any problems occur, the developers use the document resources to identify/resolve issues at the earliest, so that businesses can keep striving toward their organization’s overall objectives.
- Orchestrate Digital Workers and Front Office People from the Onset
The best way to improve the value of the digital workforce is not to consider front office staff and digital workers as separate entities. Instead, businesses need to think about the whole, potentially infinite workforce at their disposal—both the professionals and automation counterparts. For this, Blue Prism developers prepare to train, develop, and manage their digital workforce just as much as organizations do to their people-based workforce.
The ultimate objective is forming a collaborative experience by unifying the digital workers, front office staff, and end-users. This enables organizations to deliver advanced user experiences and augment business productivity.
Deploying Blue Prism RPA for Front Office Automation – Business Benefits
From the above steps, it is clear that digital workers designed and launched by Blue Prism developers have the capability to improve customer-company relationships, but let’s look at how digital workers benefit businesses.
- Shorter Transaction Times – A crucial factor in front office operations is the time taken to address end-users’ queries. With Blue Prism digital workers, front office tasks can be executed faster through automation. Also, the digital workers help front office personnel effortlessly handle large volumes of incoming user queries/requests and current backlogs. This will improve the attention to end-users and employee productivity.
- Improved Communication – With the help of reputable Blue Prism development teams, businesses can configure pre-built digital workers and manage user interactions/communication. For instance, developers can program a single digital worker to control user contact schedule, and trigger notifications to front office workers regarding a user complaint. Similarly, digital workers can be configured to send customers alerts about services or product offerings. This promotes a greater understanding of user needs and preferences.
- Error Reduction – Digital workers substantially increase the precision of front office processes, regardless of the type and complexity. Once effectively programmed and deployed, these digital workers can perform and automate a range of front office processes without human errors.
Summing Up
To conclude, Blue Prism is helping various industries, from hospitality to healthcare and finance, modernize their front office operations. The combination of RPA, AI, and IA technologies enables businesses to improve user communication and collaboration, positively impacting efficiency. Front office employees can now focus on core competencies while digital workers organize tedious administrative work.